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Frequently Asked Questions

Visit our registration link here and provide your contact info to register for a web account. Upon email verification, you will receive instant online access.

Note: If we cannot verify your account using the email address you provide, your online account will be pending and you will receive access once approved (usually within 1 business day).

If you are not a Southern Lock customer, you will first need to complete the Southern Lock account application here.


Last updated by sduncan@southernlock.com at 1/5/2023 11:10 AM

Yes! Without an e-store login, you can still browse the products and resources on our site. However, a username/password is required in order to see product pricing and inventory status, and to place orders on your account.
Last updated by sduncan@southernlock.com at 1/5/2023 9:27 AM

Well, sort of. We heard your requests for quicker searching and better product information, so we blew it up and started from scratch to bring you just that. If the old site was a facelift, consider the new site a full body transplant!
Last updated by sduncan@southernlock.com at 1/5/2023 9:27 AM

Click the "Forgot Your Password?" link on the login screen here, you will then be prompted to enter your email address and change your password.
Last updated by sduncan@southernlock.com at 1/5/2023 9:27 AM

If you have a large number of items to order, the Upload Order function is a convenient way to add a lot of items into your cart without having to search each item.

Check out our Order Upload Guide here.

Last updated by sduncan@southernlock.com at 1/5/2023 9:32 AM

View our Wish List Guide here.
Last updated by sduncan@southernlock.com at 1/5/2023 9:32 AM

Check out our Favorites Guide here.
Last updated by sduncan@southernlock.com at 1/5/2023 9:28 AM

Good catch! We appreciate your letting us know of any new-site-funkiness. That includes typos, broken links, missing/incorrect images, or wonky HTML.

To report a bug, please email estore@southernlock.com (it helps to include a screenshot of the error too).

Last updated by sduncan@southernlock.com at 1/5/2023 9:28 AM