The information contained on this page is intended to help you to become familiar with certain procedures and policies of our company. A thorough understanding of the information will be helpful in developing a good business relationship between your company and ours.
All Prices subject to change without notice. All orders will be billed at prices in effect at the time of shipment.
All terms are established by account.
A service charge of one and one half percent per month or eighteen percent per annum will be charged when an invoice is past due and not paid according to our terms. This service charge will be applied to all invoices 30 days past due.
An initial order must meet our $250.00 minimum requirement. To avoid delays in shipping initial orders, we require that payment be made in full via a credit card. An open account status requires a completed Credit Application: a bank reference, 3 trade references, and requires 30 days for processing. A credit application is included on last page of this catalog.
CREDIT CARD PURCHASES
MasterCard, Visa and American Express cards are accepted for purchases. However, there will be no 2% discount. Minimum credit card charge is $50.00.
WILL CALL AND COUNTER
Our front counter is for WILL CALL. Any orders you wish to pickup at the counter should be called into our order desk. Please allow two hours for processing before picking up your order.
Our minimum invoice is $100.00, excluding freight charges and tax. We reserve the right to add a surcharge on orders less than our required minimum.
ACTIVE ACCOUNT STATUS
The minimum annual purchase to maintain active account status is $1500.00 per year.
Full freight will be prepaid on invoices in excess of $500.00 (subject to change without notice), by routing of our choice. Any deviation in routing, at the customer’s request, will be sent freight collect. All safes and other special price merchandise will be shipped FOB our warehouse. Factory direct shipments will be shipped FOB factory.
Shipments will be made by UPS surface or carrier of our choice. If another carrier is requested, order is to be F.O.B. shipping point regardless of dollar amount.
Back orders are placed only at the request of the customer and therefore considered a separate order. Because of this, freight will be charged according to our freight policy regardless of the size of the order from which the back order is taken.
These are non-stock items ordered from regular vendors at the customer’s request. A non-refundable deposit of 50% will be required and Special Order items are not returnable.
No merchandise will be accepted for return without an assigned RGA number. This can be achieved by contacting our customer service department at our main office. All returns must be made within 15 days of purchase and the original invoice number will be necessary to process the credit. Certain items such as special orders, books, or tools, cannot be returned. All products should be free of defects in material and workmanship and to perform the work for which they were designed. Any defective merchandise will be returned to the factory for their inspection. The appropriate disposition (credit, replacement, or repair) of this merchandise will be made based on the factory's recommendation. No deductions from payment will be allowed until a formal credit has been issued from our accounting department. Any merchandise to be returned must be sent prepaid to our Largo office. Please Note: Any returned merchandise must be in re-sellable condition and may not be marked on or priced in any way. Returned merchandise is subject to a minimum 15% service charge.
All claims for shortage and/or damage must be reported within 5 days. If any shipment is lost and/or damaged by the delivering carrier, it is the purchaser’s responsibility to file the appropriate claim forms with the delivering carrier.
PLACING AN ORDER
When placing your order, please begin by stating your customer number and the name of your business. The stock number of the items you wish to order should then be given.
Questions? Call 1-800-282-2837