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| Sales Policy |
The information contained on
this page is intended to help you to
become familiar with certain procedures and policies of our company. A
thorough understanding of the information will be helpful in developing
a good business relationship between your company and ours. |
PRICES
All Prices subject to change without notice. All orders will be billed
at prices in effect at the time of shipment.
TERMS
All invoices are NET 30 days from the date of the invoice. All unearned
discounts taken will be charged back. Unpaid invoices forty-five
days or older can cause an account to be put on credit hold. Customer
will be called and subsequent orders will be held pending receipt of
payment or other credit to clear the past due balance.
SERVICE CHARGE
A service charge of one and one half percent per month or eighteen
percent per annum will be charged when an invoice is past due and not
paid according to our terms. This service charge will be applied to all
invoices 30 days past due.
NEW ACCOUNTS
An initial order must meet our $250.00 minimum requirement. To avoid
delays in shipping initial orders, we require that payment be made in
full via a credit card. An open account status requires a completed
Credit Application: a bank reference, 3 trade references, and requires
30 days for processing. A credit application is included on last
page of this catalog.
CREDIT CARD PURCHASES
MasterCard, Visa and American Express cards are accepted for purchases.
However, there will be no 2% discount. Minimum credit card charge is
$50.00.
WILL CALL AND COUNTER
Our front counter is for WILL CALL. Any orders you wish to pickup at
the counter should be called into our order desk. Please allow two
hours for processing before picking up your order.
MINIMUM INVOICE
Our minimum invoice is $100.00, excluding freight charges and tax. We
reserve the right to add a surcharge on orders less than our required
minimum.
ACTIVE ACCOUNT STATUS
The minimum annual purchase to maintain active account status is
$1500.00 per year.
FREIGHT ALLOWANCE
Full freight will be prepaid on invoices in excess of $500.00 (subject
to change without notice), by routing of our choice. Any deviation in
routing, at the customer’s request, will be sent freight collect. All
safes and other special price merchandise will be shipped FOB our
warehouse. Factory direct shipments will be shipped FOB factory.
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DELIVERY
Shipments will be made by UPS surface or carrier of our choice.
If
another carrier is requested, order is to be F.O.B. shipping point
regardless of dollar amount.
BACK ORDERS
Back orders are placed only at the request of the customer and
therefore considered a separate order. Because of this, freight will be
charged according to our freight policy regardless of the size of the
order from which the back order is taken.
SPECIAL ORDERS
These are non-stock items ordered from regular vendors at the
customer’s request. A non-refundable deposit of 50% will be required
and Special Order items are not returnable.
RETURN GOODS
No merchandise will be accepted for return without an assigned RGA
number. This can be achieved by contacting our customer service
department at our main office. All returns must be made within 15 days
of purchase and the original invoice number will be necessary to
process the credit. Certain items such as special orders, books, or
tools, cannot be returned. All products should be free of defects in
material and workmanship and to perform the work for which they were
designed. Any defective merchandise will be returned to the factory for
their inspection. The appropriate disposition (credit,
replacement, or
repair) of this merchandise will be made based on the factory's
recommendation. No deductions from payment will be allowed until a
formal credit has been issued from our accounting department. Any
merchandise to be returned must be sent prepaid to our Largo office.
Please Note: Any returned merchandise must be in re-saleable condition
and may not be marked on or priced in any way. Returned merchandise is
subject to a minimum 15% service charge.
CLAIMS
All claims for shortage and/or damage must be reported within 5 days.
If any shipment is lost and/or damaged by the delivering carrier, it is
the purchaser’s responsibility to file the appropriate claim forms with
the delivering carrier.
PLACING AN ORDER
When placing your order, please begin by stating your customer number
and the name of your business. The stock number of the items you wish
to order should then be given. |
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Questions? Call 1-800-282-2837
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